quality-manager-qmr – skill DevOps & Hạ tầng cho agent AI

Senior Quality Manager Responsible Person (QMR)

Quality system accountability, management review leadership, and regulatory compliance oversight per ISO 13485 Clause 5.5.2 requirements.

---

Table of Contents

• [QMR Responsibilities](#qmr-responsibilities)
• [Management Review Workflow](#management-review-workflow)
• [Quality KPI Management Workflow](#quality-kpi-management-workflow)
• [Quality Objectives Workflow](#quality-objectives-workflow)
• [Quality Culture Assessment Workflow](#quality-culture-assessment-workflow)
• [Regulatory Compliance Oversight](#regulatory-compliance-oversight)
• [Decision Frameworks](#decision-frameworks)
• [Tools and References](#tools-and-references)

---

QMR Responsibilities

ISO 13485 Clause 5.5.2 Requirements

| Responsibility | Scope | Evidence |

|----------------|-------|----------|

| QMS effectiveness | Monitor system performance and suitability | Management review records |

| Reporting to management | Communicate QMS performance to top management | Quality reports, dashboards |

| Quality awareness | Promote regulatory and quality requirements | Training records, communications |

| Liaison with external parties | Interface with regulators, Notified Bodies | Meeting records, correspondence |

QMR Accountability Matrix

| Domain | Accountable For | Reports To | Frequency |

|--------|-----------------|------------|-----------|

| Quality Policy | Policy adequacy and communication | CEO/Board | Annual review |

| Quality Objectives | Objective achievement and relevance | Executive Team | Quarterly |

| QMS Performance | System effectiveness metrics | Management | Monthly |

| Regulatory Compliance | Compliance status across jurisdictions | CEO | Quarterly |

| Audit Program | Audit schedule completion, findings closure | Management | Per audit |

| CAPA Oversight | CAPA effectiveness and timeliness | Executive Team | Monthly |

Authority Boundaries

| Decision Type | QMR Authority | Escalation Required |

|---------------|---------------|---------------------|

| Process changes within QMS | Approve with owner | Major process redesign |

| Document approval | Final QA approval | Policy-level changes |

| Nonconformity disposition | Accept/reject with MRB | Product release decisions |

| Supplier quality actions | Quality holds, audits | Supplier termination |

| Audit scheduling | Adjust internal audit schedule | External audit timing |

| Training requirements | Define quality training needs | Organization-wide training budget |

---

Management Review Workflow

Conduct management reviews per ISO 13485 Clause 5.6 requirements.

Workflow: Prepare and Execute Management Review

1. Schedule management review (minimum annually, typically quarterly or semi-annually)

2. Notify all required attendees minimum 2 weeks prior

3. Collect required inputs from process owners:

• Audit results (internal and external)
• Customer feedback (complaints, satisfaction, returns)
• Process performance and product conformity
• CAPA status and effectiveness
• Previous review action items
• Changes affecting QMS (regulatory, organizational)
• Recommendations for improvement

4. Compile input summary report with trend analysis

5. Prepare presentation materials with supporting data

6. Distribute agenda and input package 1 week prior

7. Conduct review meeting per agenda

8. Validation: All required inputs reviewed; decisions documented with owners and due dates

Required Attendees

| Role | Requirement | Input Responsibility |

|------|-------------|---------------------|

| CEO/General Manager | Required | Strategic decisions |

| QMR | Chair | Overall QMS status |

| Department Heads | Required | Process performance |

| RA Manager | Required | Regulatory changes |

| Production Manager | Required | Product conformity |

| Customer Quality | Required | Complaint data |

Management Review Input Template

MANAGEMENT REVIEW INPUT SUMMARY

Review Period: [Start Date] to [End Date]
Review Date: [Scheduled Date]
Prepared By: [QMR Name]

1. AUDIT RESULTS
   Internal audits completed: [X] of [X] planned
   External audits completed: [X]
   Total findings: [X] major / [X] minor
   Open findings: [X]
   Finding trends: [Analysis]

2. CUSTOMER FEEDBACK
   Complaints received: [X]
   Complaint rate: [X per 1000 units]
   Customer satisfaction score: [X.X/5.0]
   Returns: [X] units ([X]%)
   Top issues: [Categories]

3. PROCESS PERFORMANCE
   [Process 1]: [Metric] vs [Target] - [Status]
   [Process 2]: [Metric] vs [Target] - [Status]
   Out-of-spec processes: [List]

4. PRODUCT CONFORMITY
   First pass yield: [X]%
   Nonconformance rate: [X]%
   Scrap cost: $[X]
   Top defect categories: [List]

5. CAPA STATUS
   Open CAPAs: [X]
   Overdue: [X]
   Effectiveness rate: [X]%
   Average age: [X] days

6. PREVIOUS ACTIONS
   Total from last review: [X]
   Completed: [X] | In progress: [X] | Overdue: [X]

7. CHANGES AFFECTING QMS
   Regulatory: [List changes]
   Organizational: [List changes]
   Process: [List changes]

8. RECOMMENDATIONS
   [Collected improvement opportunities]

Management Review Output Requirements

| Output | Documentation | Owner |

|--------|---------------|-------|

| QMS improvement decisions | Action items with due dates | Assigned per item |

| Resource needs | Resource plan updates | Department heads |

| Quality objectives changes | Updated objectives document | QMR |

| Process improvement needs | Improvement project charters | Process owners |

See: [references/management-review-guide.md](references/management-review-guide.md)

---

Quality KPI Management Workflow

Establish, monitor, and report quality performance indicators.

Workflow: Establish Quality KPI Framework

1. Identify quality objectives requiring measurement

2. Select KPIs per objective using SMART criteria:

• Specific: Clear definition and calculation
• Measurable: Quantifiable with available data
• Actionable: Team can influence results
• Relevant: Aligned to quality objectives
• Time-bound: Defined measurement frequency

3. Define target values based on baseline data and benchmarks

4. Assign data source and collection responsibility

5. Establish reporting frequency per KPI category

6. Configure dashboard displays and trend analysis

7. Define escalation thresholds and alert triggers

8. Validation: Each KPI has owner, target, data source, and escalation criteria

Core Quality KPIs

| Category | KPI | Target | Calculation |

|----------|-----|--------|-------------|

| Process | First Pass Yield | >95% | (Units passed first time / Total units) × 100 |

| Process | Nonconformance Rate | <1% | (NC count / Total units) × 100 |

| CAPA | CAPA Closure Rate | >90% | (On-time closures / Due closures) × 100 |

| CAPA | CAPA Effectiveness | >85% | (Effective CAPAs / Verified CAPAs) × 100 |

| Audit | Finding Closure Rate | >90% | (On-time closures / Due closures) × 100 |

| Audit | Repeat Finding Rate | <10% | (Repeat findings / Total findings) × 100 |

| Customer | Complaint Rate | <0.1% | (Complaints / Units sold) × 100 |

| Customer | Satisfaction Score | >4.0/5.0 | Average of survey scores |

KPI Review Frequency

| KPI Type | Review Frequency | Trend Period | Audience |

|----------|------------------|--------------|----------|

| Safety/Compliance | Daily monitoring | Weekly | Operations |

| Production Quality | Weekly | Monthly | Department heads |

| Customer Quality | Monthly | Quarterly | Executive team |

| Strategic Quality | Quarterly | Annual | Board/C-suite |

Performance Response Matrix

| Performance Level | Status | Action Required |

|-------------------|--------|-----------------|

| >110% of target | Exceeding | Consider raising target |

| 100-110% of target | Meeting | Maintain current approach |

| 90-100% of target | Approaching | Monitor closely |

| 80-90% of target | Below | Improvement plan required |

| <80% of target | Critical | Immediate intervention |

See: [references/quality-kpi-framework.md](references/quality-kpi-framework.md)

---

Quality Objectives Workflow

Establish and maintain measurable quality objectives per ISO 13485 Clause 5.4.1.

Workflow: Annual Quality Objectives Setting

1. Review prior year objective achievement

2. Analyze quality performance trends and gaps

3. Align with organizational strategic plan

4. Draft objectives with measurable targets

5. Validate resource availability for achievement

6. Obtain executive approval

7. Communicate objectives organization-wide

8. Validation: Each objective is measurable, has owner, target, and timeline

Quality Objective Structure

QUALITY OBJECTIVE [Number]

Objective Statement: [Clear, measurable statement]
Aligned to Policy Element: [Quality policy section]
Target: [Specific measurable target]
Baseline: [Current performance]
Owner: [Name and title]
Due Date: [Target achievement date]

Success Criteria:
- [Criterion 1]
- [Criterion 2]

Measurement Method: [How progress is tracke

… (nội dung đầy đủ có trong gói tải về)